Topic: Uncategorised

Defying social isolation with the use of technology

It is a bit worrying to find that in a close-knit community such as Malta, a good number of people over 75 years of age feel isolated, without any connections with either family or friends. A study carried out by the Directorate for Health Information and Research some years ago among Maltese home-based residents aged 75 and over, showed that only 1,500 out of the 6,007 respondents have some form of family ties.

Social isolation increases with age and women tend to feel this more when compared to men becaus

e they are morelikely to outlive their spouses, partners or friends.

This same analysis also exposed that 7.3 per cent of those interviewed aged between 75 and 84 years, have no next of kin on whom to rely on should they need help. This percentage increases in those aged over 85.

Family dynamics have shifted significantly in these last years resulting in children often setting up roots away from their parents or the rest of the family, unlike in the past where families used to set up house in the same locality or street if not the same house!

Children of elderly parents are often faced with a sense of guilt when the latter reach a certain age because they realise that their parents might need assistance in their day to day life however because of other commitments, it is not possible to tend to their needs on a daily or weekly basis.

This is where we can help.

The use of technology can complement the human element giving the user and the next of kin peace of mind. Having an emergency alarm at home ensures that the elderly receives immediate help even if the relative is not close by.

Our emCare hub is also connected to a 24/7 call centre where a team of professional and well-trained personnel can assess the situation and decide the best course of action depending on the circumstances.

Having this available all the time, can in a way, make the elderly feel less lonely and the relatives feel involved given that they are informed immediately no matter the circumstances.

If you feel that you or someone you know would benefit from emCare solutions, please call us on 2142 4949, visit our concept store in Tower Street, Swatar or fill in the form on the following page

To all loving and dedicated dads this Father’s Day

We often downplay the importance of fatherhood, regarding dads merely as a free handyman, a very generous bank or a 24/7 taxi driver.

Their sacrifices are often overlooked and unappreciated, taken for granted. But aren’t fathers, same as mothers, loving, dedicated and thoughtful in their own way? Don’t they just want the best for their children?

Security and peace of mind are certainly values dads crave for their children, so why not surprise your dad with a gift that embraces these qualities this Father’s Day?

To all dedicated and loving dads this Father's Day
emCare’s electronic and mobile care solutions are aimed at peace of mind, accident prevention and health monitoring making independent living safer. This Father’s Day you can get the eCare service for just €100 including installation when signing a 2-year agreement.

Click here to get more information.

To our handymen, generous banks, taxi drivers, to all the loving and dedicated dads, thank you and Happy Father’s Day!

It’s time to give something back

No doubt that mothers do a wonderful job… they do your washing, prepare delicious dinners and lunches, pick you up every time you fall, stay up and worry when you’re out late and even chauffeur you everywhere. You grow older and years after you leave home, they are still worrying about you, helping around.

Mothers – always try to set an example, giving you direction and always with their arms wide open whenever we decide to return. Isn’t that remarkable?

Who else would give up their time and sleep, their waistline, years of peace and quiet?


Mother’s Day is a good enough reason to say thank you, to show our mothers how much they mean to us and how much we appreciate what they’ve done and continue doing.

It’s time we gave them something back, that peace of mind they crave when growing older and that children look for as roles are reversed and they are now the ones who must care for their mother.

At emCare we offer electronic and mobile care solutions aimed at peace of mind, accident prevention and health monitoring that make independent living safer.

This Mother’s Day join us for an event at our store and you can get a discount on the eCare service as well as get a chance to win an add-on to the service by taking part in a competition. Those who visit our store on May 10 and 11, will also be given a gift.

More information is available on

Mother’s Day Event Offer

Fighting the flu

Getting a cold or flu-like symptoms is always dreading and what is winter without a bout of influenza affecting you or your relatives?

Colds and flu have a lot in common and sometimes it is hard to tell them apart. Here is a list of symptoms that may help you figure out which virus you have:

January2018_Fighting the flu_symptoms

Over the past weeks we have been inundated with news about the severity of this year’s flu season.

Following are some tips that can help protect you and others:

  • Stay at home if you have flu-like symptoms. Avoid going to work, school and to any crowded places. If you’ve recently had the illness stay away from elderly relatives, patients and children
  • Cover your nose and mouth with a tissue or your arm when you cough or sneeze and throw the tissue away immediately
  • Stay hydrated
  • Wash your hands often with soap and water. An alcohol-based hand rub is also good when soap and water are not available
  • Avoid touching your eyes, nose or mouth because of germ spreading
  • Clean and disinfect surfaces and objects that may be contaminated such as door handles
  • Get the vaccine for free from local health centres. You are still in time even though it will take over 2 weeks to become affective
  • Seek help if symptoms persist or get worse

If you are looking to get a telecare service or any other home care solution for you or someone you know, call emCare today on 2142 4949, fill in the form on or visit our concept store in Tower Street, Swatar.

The information above is not intended to be a substitute for professional medical advice, diagnosis or treatment in any manner. Always seek the advice of your GP.


Stay ‘gas safe’ at home

Most households in Malta make use of appliances which work with gas whether it’s a gas oven, range top or BBQ to cook food, a gas heater or fireplace to keep the house warm or a water heater.

Here are some important safety tips to protect yourself and your home.


  • Gas appliances should have a clear, steady blue flame unless it is a natural gas fireplace designed to produce yellow flames (small amounts of yellow and orange flames occasionally are normal).
  • Never use a gas oven or range top as a room heater.
  • Keep range and oven burners clean. Never line the oven completely with foil.
  • Turn off gas fireplaces and heaters before going to bed or leaving your house.
  • Periodically check your gas appliance connectors. These can become hazardous due to deterioration, excessive movement, bending or corrosion.
  • Never try to repair or install a gas appliance yourself. Get a professional.
  • Keep the space around furnaces and water heaters clean and clear of build-up, rags, newspapers and other debris.
  • Make sure there is enough ventilation for gas appliances to burn correctly and that no air vents or chimneys are blocked.
  • Never store combustibles such as aerosol cans, paints, household cleaners or similar products near any gas-burning equipment.
  • Stay aware of the symptoms of carbon monoxide poisoning – headaches, dizziness, nausea, breathlessness, collapse and loss of consciousness.
  • Have at least one working LP Gas detector for each level of your home and install it near your gas appliance.

If you smell gas get out of the building immediately, do not use any light switches, do not smoke or strike matches, do not try to find the source of the leak but call the emergency number 112 once outside as a mobile phone might create a spark.

emCare offers electronic and mobile care solutions which provide families and those living independently peace of mind and safety irrespective of age or telephone service provider.

The LP Gas detector available as an add-on to the emCare hub, is a device which automatically alerts our 24/7 call centre before the gas build-up reaches poisoning levels.

Interested in getting any of emCare’s solutions for peace of mind and safety? Visit the store in Tower Street, Swatar, fill in the form on the following link or visit

The heat is on!

With temperatures expected to continue to rise over the coming weeks, we can say that the heat is on and it’s going to be a sizzling summer.


Summer is the time for BBQ’s, relaxation and outdoor fun however extreme heat can affect our daily activities as well as being a serious risk to health and wellbeing if precautions are not taken. This is even more important when it comes to older people.

So, whether you’re an elderly person, carer or family member, make sure you or your loved ones have a fun and safe summer by following these summer tips:

  • Keep out of the heat by avoiding unnecessary exposure to the sun during hot periods of the day — usually between 11am and 4pm.
  • If, however you love the outdoors, make sure you keep track of time so to avoid staying outdoors for long periods. If you enjoy exercising and long walks, make sure you get these done earlier in the morning or late in the evening when the sun is not at its peak.
  • Drink plenty of water to make up for fluid loss and eat more cold foods. Older people are more susceptible to dehydration than younger people because they lose their ability to conserve water as they age. They also can become less aware of their thirst and have difficulty adjusting to temperature changes.
  • Dress right. For warmer weather try wearing clothes that are made of natural fabrics such as cotton, clothes that are light-coloured and loose-fitting to help feel cooler and comfortable.
  • Sunscreen and hats. Everyone, young and old, should wear sunscreen when outdoors even if you plan on doing an errand using your car. Hats are also a good idea particularly for bald people or people with light-coloured hair.
  • Sunglasses are a good way of lessening damage to the eye leading to vision loss which is common amongst the elderly. Wearing sunglasses can protect your eyes from harmful UV rays.
  • Check with your doctor or pharmacist to make sure your medications won’t be affected by higher temperatures as some medications are less effective if stored at temperatures higher than room temperature.
  • Stay cool by staying in the coolest parts at home and at the workplace. Older people are more disposed to the harmful effects of heat as their bodies do not adjust as well to sudden changes in temperature.
  • Beware of hyperthermia. During summer, be cautious about abnormally high body temperatures. A heat stroke or hyperthermia, can be life-threatening. Here are the signs and symptoms of hyperthermia:
    * body temperature greater than 40°C
    * change in behaviour such as acting confused, agitated or grouchy
    * dry, flushed skin
    * nausea and vomiting
    * headache
    * heavy breathing or a rapid pulse
    * not sweating even if it’s hot
    * fainting
  • Keep in touch with your loved ones regularly.

Follow these tips and have an enjoyable and fun-filled summer irrespective of your age.

emCare offers different electronic and mobile care solutions aimed at peace of mind, accident prevention, health monitoring and maintaining one’s independence. One of the devices is a complete care system which includes a temperature sensor. This automatically alerts you or your next of kin through a mobile device when the room gets too cold or too hot. More information is available on

As an add-on to your emCare hub you can also add the heat detector, a device which automatically alerts our 24/7 call centre when there is a rapid rise in temperature.

Visit for more information. Alternatively, you can fill in the form on the following link and our sales team will get in touch with you

Preventing falls at home

Most accidents happen where we spend most of our time and hence at home. Fact is that most of the accidents at home are fall related and even though the older we get, the bigger the risk of having an accident, anyone can have an accident. Even a small accident can have serious and lasting consequences.

The best accident is one that never happens and with this in mind, here are some safety tips to help keep you and your loved ones safe.



    • Ensure rooms, halls and corridors are well lit and install light switches at both the top and bottom of stairways
    • Keep all walkways clear of any clutter and electrical cords
    • Get rid of throw rugs or use double-sided tape to secure them
    • Clean slips once they happen
    • Do not store things on the stairs even temporarily
    • Move items that are used on a daily basis to bottom cabinets or lower shelves to avoid using step stools and ladders
    • Use non-slip rubber mats in the bathtub and shower
    • Install grab bars in the shower or bathtub
    • Make several trips when bringing in grocery bags
    • Avoid rushing
    • Wear shoes with good rubber soles and that are not loosely fitting
    • Exercise to improve strength, balance and coordination
    • Have your eyesight checked regularly

Fifty percent of people who fall need assistance to get up. Electronic and mobile care solutions can provide peace of mind for seniors and their families.

emCare’s solutions are available to everyone irrespective of age or telephone service provider and are aimed at providing peace of mind to individuals.

With the emCare Hub you are connected to a call centre 24 hours, 7 days a week and you can receive help with just a press of a button. The hub comes with the wireless panic button which is lightweight and can be worn around the neck or wrist. In addition, you can also buy or rent out the on-wrist fall trigger. This waterproof device is designed to automatically raise an alert to our 24/7 call centre when a fall is detected.

Interested in getting any of emCare’s solutions for peace of mind and safety? Visit the store in Tower Street, Swatar,  fill in the form on the following link or visit


Why telecare is not just for the elderly

There is this myth that telecare services are for the elderly. The below is a confirmation that this is just a myth and that when reality hits, we all recognise that wanting to feel safe is not symptomatic of old age.


Why does emCare give you peace of mind?

Meet David and his beautiful family of five.

“My wife does an impeccable job with our three children particularly when I am away on business trips. We’ve had the telecare service since our first son was born. Somehow having children makes you want to protect your family even more and with emCare we had that added sense of security. I was out of the country recently on one of my usual business trips and my wife needed assistance with the children at night when one of my daughters got very ill. Imagine having to wake up the other children, it’s a nightmare! With just a touch of a button on the hub, emCare got hold of my parents who came to our house whilst Sharon could take the youngest to hospital. Absolutely no regrets in deciding to get the service. I am so grateful.”

Alice and Ron, partners for over 10 years, have retired in Malta.

“It has always been Ron’s wish to retire on this beautiful island however, having no family in Malta, makes it quite difficult particular in an emergency. I came across emCare some years ago and had the emCare hub as well as some other add-ones installed at our house soon after. However, never until recently did I really value the service. A couple of weeks ago we were undergoing some home renovations and I had a person in my house who had disguised himself as a water technician. When I realised that he was intentionally rummaging through our belongings, I pressed the panic button. As soon as I pressed the button, he panicked and left and in no time the police were at our house. If that is not peace of mind!”

Marija’s 75-year old father John strives to lead an independent life as much as possible.

“When my mother died a couple of years ago I wanted dad to come and live with us. However, he was so adamant about not leaving his house! I knew emCare’s worth when dad fell and needed assistance. I got a call from emCare stating that dad needed some assistance after a fall. Luckily it was nothing serious. It works for both of us, he continues to enjoy his independent life and I get peace of mind knowing that I can be alerted if anything had to happen.”

Interested in getting any of emCare’s solutions, fill in the form on the following link and our sales team will get in touch with you.

Providing peace of mind – see for yourself at emCare’s new concept store

Having set up its own call centre some months ago, emCare has now also opened its first concept store aimed at enabling individuals to experience how technology can support their independent living.

Located in Swatar, the store is easy to spot from the main road. The first thing that strikes you upon entering is the modern and unique décor.

The sofas on one side of the room where customers are met, resemble the comfortable setting of a living room. It is here that emCare staff receive customers and it is here that they can try out the products and discuss their needs in a relaxed ambience over a cup of coffee.


emCare’s staff are now fully trained to respond to the needs of customers and give them peace of mind 24 hours, 7 days a week, particularly when faced with emergencies.

Apart from answering to any emergency, the sales and customer care teams at the back of the store, are constantly in touch with customers to check whether the service is up to their expectations, whether they need any additional services or simply to check how they have been doing.

emCare’s solutions are available to everyone irrespective of age or telephone service provider and are aimed at providing peace of mind to individuals.

Visit the store in Tower Street, Swatar and you can see for yourself how easy it is to set up the emCare Hub at home, how the on-wrist fall trigger works, how the pill pack can save you overthinking whether you took the right medication at the right time or not.

More information on or by calling 2142 4949.

Minister for Health unveils new emCare centre aimed at supporting independent living

A new centre that will enable individuals to experience how technology can support their independent living has been officially opened by Malta’s Minister for Health Chris Fearne.

emCare, a division of Idox Health and provider of electronic and mobile care, unveiled its new call centre and concept store on Monday (10 April). Located in Swatar, it will act as a retail base for all its products, as well as ensuring a 24/7, quality service to those who use its technology in homes, care centres and health organisations across Malta.

Divided into three main areas, the centre provides a base for the emCare team to meet with customers to discuss their needs, as well as space for them to experience how the technology works in reality. All emCare solutions – which are available to everyone, irrespective of service provider and age – are aimed at empowering individuals to live independently for longer, providing peace of mind that help is available when needed, as well as reducing the pressure on hospitals and clinicians via preventative care.

The opening has also seen emCare welcome new employees, who will join a specially trained team responding to customer needs and emergencies around-the-clock.

Congratulating emCare on this significant investment and its ongoing commitment to the community, Minister for Health, Chris Fearne said: “The Health Sector in Malta is yet again attracting investment. We are pleased to note that more and more businessmen are investing in health. Last year a new private hospital opened its doors, while two medical educational institutions will start operating from our country as from the next scholastic year.  A private public partnership, between the Government and Vitals Global Healthcare, will continue to transform the health sector in Malta with a massive investment in health infrastructure. Technology in health is also one of the main priorities in health during the EU Presidency with the ehealth week taking place in May this year.”

Combining healthcare with technology, emCare pioneers a wide range of solutions that deliver continuous and real-time health and environmental monitoring, as well as products that enable individuals to live safely in their own homes for longer.

Launching later this year, its myemCare application will provide individuals with a single, electronic repository to store all their medical records, such as vital signs, medications, care plans, illnesses and lifestyle records. The solution promotes a preventative approach to healthcare, allowing individuals to play a more proactive approach in their own care, whilst ensuring clinicians can identify issues as early as possible.

Ivan Bartolo, Idox Health’s Managing Director, said: “Our vision is to provide consumers with a platform where they can manage their health story, whilst at the same time attempting to bridge the gap between the consumer and the clinician world, making health affordable in the 21st century. Our holistic vision is to help people feel in charge of their own lives, not only as they age, but throughout their lives.”

emCare’s new centre is located on the ground floor level of the Idox Business Centre in Swatar.